The YourBuilder Guarantees And Promises
We guarantee our projects will be completed on time and defect free
A clear understanding of the building journey from the client’s perspective is key. Especially if the end goal is to deliver a home to the highest level of craftsmanship and service.
Just bring a great builder isn’t enough. Defining the client’s or architect’s ‘vision’ or knowing the clients ‘must have wish-list’ is vital if we want to exceed the expectations of both the client and architect.
Placing importance on having open and honest communication between all parties involved, from the engineers, right through to the landscapers and creating an environment where fusing creativity with practicality, is a good place to be.
As much as those two worlds can be miles apart, it gives us the opportunity to explore and be open to creating a positively memorable construction journey for our clients and a home that exceeds expectations.
10 YEAR HALO GUARANTEE
What is the Halo Builder’s Guarantee? One of the best Residential guarantee insurance available underwritten by Lloyd’s of London. The guarantee gives the homeowner additional reassurance and belief in the quality of the workmanship provided by their certified builder and is exclusive to Certified Builders Members for work over $30,000
We guarantee that throughout the entire project our team will communicate at a high level and take the time to know and meet your expectations. If at any time you feel that this has not been the case then we want to know and will discuss with you a plan on how to progress forward.
Because your project will be managed with “Your Builder” – our quality management online program – you are guaranteed 24/7 access for reviewing photos, drawings and budgets, monitoring schedule, recording any concerns, making changes, logging questions and viewing warranties.
Because your project will be overseen by a qualified experienced Licensed Building Practitioner (LBP) who also meets our rigorous standards, you are assured of quality workmanship. Further, any subcontractors used on your project must be qualified and registered (where appropriate) and exceed our minimum standards. In the unlikely event that you are concerned about the quality of
workmanship on your projects, we guarantee to register your concern and to investigate fully and/or arrange further investigation and/or rectification if necessary.
Fixed price is exactly that. There will be no unexpected cost at the end of the job. Any work on variations over and above the original scope of works will be communicated to you prior to commencement (except where an emergency demands immediate attention)
We guarantee that upon completion your project will have passed all inspections. You will be presented with all the necessary producer statements and project memorandums so that you can apply for council Code of Compliance.
A GREAT DESIGNER
We guarantee to use only competent, experienced and established designers or architects on your project and to recommend one who can design for the unique needs of your project. In the unlikely event that we introduce you to a designer/architect with whom you are not happy, we guarantee to work with you to find a more suitable person to suit your needs.
RESPECT FOR YOUR HOME
Shoes off and drop sheets down. We guarantee that we will respect your home by taking the time to protect it from damage and unnecessary hassle from the dust. It is important to us to keep you feeling comfortable in your own home.
SAFE, CLEAN & SECURE
We guarantee to have a health & safety pack tailored specifically for your project on your site for the duration of the project. Further, we guarantee to keep the hazards register updated and current. Our team will leave your site tidy and clean at the end of each workday and our end of week clean will leave you amazed – guaranteed! Security will be one of our highest concerns. We will leave your home locked, secure and safe.
We guarantee that if we “stuff up,” we’ll fix it, at no expense to you! For us, this is most important to gaining your trust and building a company of which we can be proud! Apart from that, it’s just right.
We guarantee the supply of indicative starting and completion dates and any other significant dates so you can plan accordingly.